Message from the owners - Leland, David & Steven Douglas

Whenever customers receive bad service, we usually hear about it. People will take the time to call or email us to tell us that they had a bad experience at a parking facility.  Unfortunately, it’s rare when a person calls or emails us to tell us about good service they received. So when they do, we know that they must have received REALLY good service. Often times we’ll be at a meeting or event and people will go out of their way to tell us that they really had a nice experience at a parking lot. The most common “good service” comment we receive is, “your attendant was really nice to me. He smiled and thanked me for parking at your location. You’re people are always very nice.” These types of comments, of course, are exactly what we want to hear. We know that you don’t necessarily want to be at work, and you’d rather be doing something a bit more fun. But we truly appreciate it when, despite however you’re feeling, you treat the customer professionally and with respect. A smile and a courteous, confident greeting will go a long way. Nothing makes us more proud than when a customer we don’t know approaches us with some positive feedback about a nice experience they had parking at one of our locations. Thank you for always keeping a smile on your face, treating the customers well, and providing the best service possible.  Keep up the good work and enjoy the summer.